RETURN & EXCHANGE POLICY

  1. Returns and exchanges accepted within 7 days of delivery.
  2. Prepaid order refunds are processed to the original payment method; COD orders receive a refund as store credit in the JM Looks wallet.
  3. A reverse shipment fee of Rs 100 per pair is applicable for returns/exchanges
  4. Only one exchange is allowed per order. Reverse pickup is attempted twice; if unsuccessful, the customer must ship it to us.
  5. For defective or incorrect items, contact us within 48 hours at Support@jmlooks.com with an unboxing video.
  6. Store credits are non-refundable and can only be used on our website.
  7. Order cancellation is only possible before the order is dispatched from our warehouse.