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RETURN & EXCHANGE POLICY
- Returns and exchanges accepted within 7 days of delivery.
- Prepaid order refunds are processed to the original payment method; COD orders receive a refund as store credit in the JM Looks wallet.
- A reverse shipment fee of Rs 100 per pair is applicable for returns/exchanges
- Only one exchange is allowed per order. Reverse pickup is attempted twice; if unsuccessful, the customer must ship it to us.
- For defective or incorrect items, contact us within 48 hours at Support@jmlooks.com with an unboxing video.
- Store credits are non-refundable and can only be used on our website.
- Order cancellation is only possible before the order is dispatched from our warehouse.
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