Shipping & Delivery
What are the terms and conditions for shipping?
We offer free shipping and cash on delivery on all orders across India.
Orders placed in India catered by reliable courier services such as like Ekart, Bluedart, Xpressbees and Delhivery.
What are the payment options available?
You can pay for your purchase using credit card, debit card, and wallets such as Paytm and all UPI. We also offer Cash On Delivery.
All these payment methods are 100% safe and secured.
How will I know when my order is shipped?
You will receive a tracking number on your whatsapp once your order has been
shipped.
We’ll be happy to track your shipment and offer any assistance you may require post
ordering.
You can mail us on jmlooks2023@gmail.com for any queries.
How much time will it take for me to receive my shoes?
We dispatch your pairs within 24-48 hours of receiving the order. It takes around
3-5 working days for the delivery of shipment depending on your location in
India.
Note: There might be a delay in deliveries during national holidays and festivals.
Are there be any hidden taxes or duties that I have to pay?
For all orders, all taxes and duties are included in the price mentioned.
Exchange & Returns
Do you offer refunds?
We do not provide refunds on any orders if there's any issue you can place your exchange with any pair.
How do I request for exchange?
Review our policies before proceeding. Follow these steps.
1. Visit Exchange Portal at https://jmlooks.ecoreturns.ai/apps/ecoreturnsai/
2. Input your 4-digit order number and Email/Mobile Number.
3. Choose items for exchange, fill in required details, and complete payment.
Pickup: Within 2-3 days.
Deliver: 1-3 days after Pickup.